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I forgot my password! How can I reset it?
I forgot my password! How can I reset it?
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Written by Giuditta
Updated over 2 months ago

Don't worry! You can reset your password in the following way:

iOS

  1. Open the app and tap on "Log in".

  2. Tap on "Forgot your password?".

  3. Enter your email address and tap on "Request new password" which sends you a password reset email.

  4. Locate the email in your inbox (remember to check your spam folder if it isn't there) and click on "Reset my password".

  5. Enter in your new password, and enter it a second time to confirm it.

  6. Click on "Reset password".

  7. You can now log in with your email address and new password.

Android

  1. Open the app and tap on "Log in".

  2. Select "Forgot password".

  3. Enter your email address and tap on "Request password", which sends you a password reset email.

  4. Locate the email in your inbox (remember to check your spam folder if it isn't there) and click on "Reset my password".

  5. Enter in your new password, and enter it a second time to confirm it.

  6. Click on "Reset password".

  7. You can now log in with your email address and new password.

Website

  1. Click on "Log in".

  2. Select "Forgot your password?".

  3. Enter your email address and click on "Reset password", which sends you a password reset email.

  4. Locate the email in your inbox (remember to check your spam folder if it isn't there) and click on "Reset my password".

  5. Enter in your new password, and enter it a second time to confirm it.

  6. Click on "Reset password".

  7. You can now log in with your email address and new password.

You can also request a new password by entering your email address directly here and by clicking on "Reset Password".

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